Important Pet Lodging Information
Our list of FAQ’s answers your questions and provides important pet lodging information.
How do I secure a reservation?
To guarantee accommodations, we require a $25 advance deposit with your reservation. During peak vacation periods (listed below) we require a $50 advance deposit. Deposits are applied to your bill at checkout and are credited to your account if you cancel your reservation no later than 48 hours prior to arrival. To assure availability, especially during peak times, we suggest that reservations be made well in advance.
Can I bring my pet’s bed from home?
While we know your pup may have his or her own bed, Barkefellers provides raised Kuranda dog beds in order to ensure all our guests are comfortable. Tending to, laundering, and tracking many owners’ beds from home is time-consuming for our staff who would rather spend that time caring for your pup. If you have a dog with special needs such as ‘mature’ age, a delicate build, physical or emotional challenges, or if you just can’t bear the thought of your pup not sleeping in his or her own bed for overnight stays, we understand and will be very happy to accommodate beds from home. Blankets from home are fine – most pups like to have something that smells like home!
Can I bring my pet’s own food?
Yes! You may bring your dog’s own food. Please make sure to bag each serving separately, label it with your dog’s full name, and provide us with quantity, frequency, and preparation instructions. We’re happy to prepare and serve meals just the way your dog likes them!
If you prefer that your pet travel light, Barkefellers offers the convenience and quality nutrition of our Eagle Pack House Food. Barkefellers’ House Food is charged by the day or by the meal. Please contact your Barkefellers location for current prices. We are determined to maintain our high nutrition standards and not raise the rates charged for suites so charging for meals helps to defray the rising cost of quality dog food.
Can I bring toys or treats for my pet from home?
Yes. Your pup may be happier with something from home. Please try to limit toys to 2 or 3 items, and we recommend you not bring plush toys for safety’s sake, as the filling can be ingested. You can also bring treats for your pooch! Keep in mind that if you forget treats or toys, Barkefellers sells them in the front entry area. Please see the Pet Boutique for examples of the toys, treats, and food Barkefellers offers!
How often will my dog go outside?
We schedule potty breaks 3 times during the day (in the morning, at midday, and in the evening). At each potty break, each guest will have a personal private outdoor suite (10’ x 15’) where they can exercise and potty on our exclusive Astro-Turf surface. These surfaces are sanitized daily with hospital grade disinfectants for your pet’s protection.
Can my dogs share a suite?
Yes. Dogs from the same home may share a suite. Please let us know at check-in if your dogs should be separated for meal time due to food aggression or if one dog tends to eat the other dog’s food if not monitored. Special discounts are available for multiple dogs in a suite; please check with the front desk. Also, please inquire about our Family Suites which can lodge up to 5 dogs in one family suite.
Can you give my dog medication from home?
Yes. We will log your pet’s medications and dispensing instructions upon arrival and administer the medications as needed.
What vaccinations does my pet need?
To assure the health of all our guests, we require proof that all the following vaccinations are current to secure your reservation.
- Bordetella (Kennel Cough)
- All shots per your vet’s protocol.
- FVRCP – Feline Panleukopenia, Feline Rhinotracheitis & Feline Calicivirus
- All shots per your vet’s protocol.
Does your staff have any medical training and what medical care do you provide?
Our guests’ health and safety are our number one priority. Our guests’ medical records, personality profiles, and special needs are carefully recorded to ensure a safe and healthy stay at Barkefellers. Our pet technicians have Pet First Aid & CPR certification, as well as ABKA Pet Care Level One certification.
Barkefellers will administer oral medications, injections, and topical medications for a minimal charge. Guests requiring specialized care are handled on a case-by-case basis. All medications provided by the owner must be clearly labeled and include written instructions with the pet’s name, type of medication, dosage, and schedule.
In the rare event that a guest should require medical attention while in our care, every effort will be made to contact you, your veterinarian on record, and/or your emergency contact person for instructions. Barkefellers, at our sole discretion, may engage the services of our on-call veterinarian or an emergency animal hospital for evaluation, regardless of the instructions on the pet’s profile form.