B•Pampered®

Grooming appointments usually take 2-3 hours, depending on the condition and length of the coat as well as the desired cut and breed of your pet.

We ask that pets arrive 5-10 minutes prior to their grooming appointment. Be aware that if you and your pet are running more than 5-10 minutes late, we may reschedule your appointment due to time constraints. Upon completion, you will receive a phone call or text to let you know that your pet is ready to be picked up. We ask that all pets are picked up within 1-hour of phone call. If your schedule does not permit you to meet these parameters, consider booking a lodging stay or daycare services to accommodate your pet before or after their appointment. Pets not picked up within the allotted timeframe may be moved to a lodging room and that cost will be added to your account.

Most of our guests are fine with our gentle grooming process but, on occasion, a muzzle may be required. Our grooming muzzles are available in a variety of sizes to ensure that your pet is as comfortable as possible. Do not assume that the use of a muzzle means you have an aggressive dog. Some pets just use their mouths to communicate more than others. You can trust that our groomers are trained and equipped to handle any situation in a way that leaves your buddy feeling loved and pampered.

Your pet is unlike any other pet in the world. Totally unique. Because of this, it’s hard for us to give an exact price without first meeting them, examining their coat; learning about their temperament, allergies/medical conditions; and checking for skin conditions, matting, etc. Once we get to know your pet, we should be able to give you an exact price for future appointments.

Yes! When you make your reservation request, simply let us know which groomer you prefer, and we will find an appointment opening that works for you.

Absolutely! Skin issues are the #1 reason dogs visit the vet! Check your dog’s skin regularly. Skin problems in dogs can be caused by all sorts of conditions from allergies to infections. Keeping your dog clean is the best way to minimize bacteria and reduce irritation. While we offer an array of luxury shampoos and scents, our specialty hypoallergenic shampoo is for sensitive skin or pet parents with sensitivities to smell. Just let our groomers know your preference, and we will be happy to accommodate.

Yes. Dogs need regular dental care just like humans. The dental tartar you see building up on your dog’s teeth is about 80% bacteria and can damage the gums, the bones beneath and the ligaments that hold teeth in place. These bacteria can enter the bloodstream and cause damage to vital organs such as the liver, kidneys, and heart. Dental disease is painful for your dog. Regular brushing with dog-safe enzymatic toothpaste and dental treats helps keep your dog healthy and happy. Most dogs will eventually need a full dental cleaning with dental X-rays under anesthesia by a licensed veterinarian. In the meantime, add teeth brushing to your grooming appointment.

We’re happy to assist in grooming or bathing your special pet. We do recommend that parents of pets with arthritis or medical issues consult their veterinarian to confirm that their pet is healthy enough for the grooming process. Be sure to disclose all concerns or conditions with your groomer prior to your appointment.

Definitely!  In fact, it’s quite common. Many of our guests make reservations for bath and grooming services while they are here for daycare or lodging stays.

Much like young children, pets act differently in front of their pet parents than they do when alone. Because of this, we do not allow pet parents into the grooming room. Pets who can see their owners tend to be more anxious during bathing and grooming which can lead to more stress for them and for you. We want our guests to be as calm and relaxed as possible during their time with us so that they want to come back. You are welcome to wait in the lobby during your pet’s appointment where you can view the grooming room via a live stream web cam on our TVs.

We understand. Some dogs just don’t like their feet to be touched. Many dogs will yelp or cry any time someone takes hold of their paws; especially if it is someone they don’t know well. But not to worry; we have a few tricks up our sleeves to help calm and distract our more anxious guests. You can trust that our groomers will treat your pet like their own and, your pet will adapt to the idea of their feet being handled over time.